CX Tipping Points 90-Day Program
If you know it's time to up-level your customer journey and to distinguish your brand in your industry, this is for you...
You can leverage what your customers have been communicating through their feedback and behaviors to eliminate challenges that they are not even aware of, that cause them to abandon the use of your products and services, and that keep them from being loyal customers and raving fans.
Your company can:
With the right mentor who has years of experience interpreting customer feedback and behaviors for the world's most respected brands, you can achieve extraordinary results in the critical parts of your customer journey.
Your company can:
- Easily identify the precise opportunity to focus on next for your product and service development
- Accurately interpret and understand your customers' feedback and behaviors so you create the best solutions
- Uniquely address customer challenges that set you apart from your competitors
With the right mentor who has years of experience interpreting customer feedback and behaviors for the world's most respected brands, you can achieve extraordinary results in the critical parts of your customer journey.
While analyzing tens of millions of customer comments we learned that there are only nine tipping points in any customer journey.
The companies that successfully help the customer through these moments on the journey retain their customers longer, receive more referrals and win the industry awards for having the best customer service. We have also learned that the emotions customers share, like anger, frustration, anxiety, are not what you need to focus on. There is something deeper that you need to be aware of.
These are the critical moments where your customer decides whether they will do business with you or if they will switch to a competitor.
The companies that successfully help the customer through these moments on the journey retain their customers longer, receive more referrals and win the industry awards for having the best customer service. We have also learned that the emotions customers share, like anger, frustration, anxiety, are not what you need to focus on. There is something deeper that you need to be aware of.
These are the critical moments where your customer decides whether they will do business with you or if they will switch to a competitor.