I am thrilled to share that my newest book, ProphetAbility: The Revealing Story of Why Companies Succeed, Fail, or Bounce Back is now available on Amazon.
Exactly 100 days ago, I reconnected with my friend Betsy. We had such…
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Jun 7 2017
How Micro-Moments Are Transforming Your Customer Experience & Impacting Your Sales
How Micro-Moments Are Transforming Your Customer Experience & Impacting Your Sales
Customer journeys and customer touch points are important at the macro level, but buying decisions are made pre-consciously in the micro-moment experience.
I absolutely love video…
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Feb 13 2017
10 Lessons I've Learned During 8 Years in Business
I did not realize it until the messages started flowing in on LinkedIn.
Apparently, today marks eight years of business for my customer experience consulting firm, Tony Bodoh International. It also marks the week I decided to leave my corporate…Read more
Jan 26 2017
This is the Real Reason Customer Experience Matters So Much
“Breathe!”
“Breathe!”
“Breathe!”
I told myself as I waited for my medication to take effect. I was in anaphylactic shock in a hotel room. My wife asleep next to me and my kids across the…
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Jan 18 2017
What Brave Leaders Do Daily
Leadership can be a daunting task. It can be lonely. It can be gut-wrenching. Especially if you are changing the culture of a company.
At other times it can be exhilarating, fun, and sometimes even transcendent.
If you're a leader…Read more
Dec 28 2016
Here's How You Can Find the Best Hotel Deals Fast on TripAdvisor
If you follow my posts, you know I run a consulting firm that analyzes customer experiences in order to help companies improve their service and innovate new products. In that time I developed some ways of researching to find the…Read more
Dec 15 2016
Here's What You Need to Know Before You Federate Your Customer Experience Model
Congratulations!
You've built up a centralized customer experience model and have seen successes. But there have been challenges too. So you are exploring the web and attending conferences to find best practices. You've likely heard the discussions and seen the…Read more
You've built up a centralized customer experience model and have seen successes. But there have been challenges too. So you are exploring the web and attending conferences to find best practices. You've likely heard the discussions and seen the…Read more
Nov 24 2016
5 Last Minute Tips: How to Have an Amazing Black Friday Shopping Experience
If you plan on shopping during the Black Friday sales in the U.S. you will be out there with 76 million other customers. Every year the sales start a bit earlier and the lines get a bit longer. We…Read more
Nov 15 2016
Here's How We Are Pushing Customer Experience Higher
Brussels sprouts. As a kid I HATED them. Their bitter taste was too much to tolerate. And, they were either boiled to a green pulp or they were still as hard as a leafy rock.
My Unbelievable Experience
These were…Read more
My Unbelievable Experience
These were…Read more
Sep 9 2016
8 Reasons Southwest Flight Attendant Videos Keep Going Viral
While CEOs and CMOs are meeting in board rooms across the globe to figure out the next new tactic to get the attention of the public, line level employees are going viral online simply by using their talents and skills…Read more
Aug 26 2016
Here's What You Can Learn from the Virality of the EpiPen Scandal
I invested in my first EpiPen after nearly dying in a hotel room. I made the decision to never travel without one while in a state of anaphylatic shock. I remember watching my girls, who were 3 and 5…
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Aug 11 2016
What You Need to Succeed as a VOC Leader
Author's Note: This is the sixth of a series of six posts about Why You Shouldn't Be Surprises Your VOC Program is Failing.
Failure is only permanent when you decide it is.
That statement holds true in any scenario…