I am thrilled to share that my newest book, ProphetAbility: The Revealing Story of Why Companies Succeed, Fail, or Bounce Back is now available on Amazon.
Exactly 100 days ago, I reconnected with my friend Betsy. We had such…
Read moreJun 18 2018
Exactly 100 days ago, I reconnected with my friend Betsy. We had such…
Read moreJun 7 2017
How Micro-Moments Are Transforming Your Customer Experience & Impacting Your Sales
Customer journeys and customer touch points are important at the macro level, but buying decisions are made pre-consciously in the micro-moment experience.
I absolutely love video…
Read moreFeb 13 2017
Jan 26 2017
“Breathe!”
“Breathe!”
“Breathe!”
I told myself as I waited for my medication to take effect. I was in anaphylactic shock in a hotel room. My wife asleep next to me and my kids across the…
Read moreJan 18 2017
Dec 28 2016
Dec 15 2016
Nov 24 2016
Nov 15 2016
Sep 9 2016
Aug 26 2016
I invested in my first EpiPen after nearly dying in a hotel room. I made the decision to never travel without one while in a state of anaphylatic shock. I remember watching my girls, who were 3 and 5…
Read moreAug 11 2016
Author's Note: This is the sixth of a series of six posts about Why You Shouldn't Be Surprises Your VOC Program is Failing.
Failure is only permanent when you decide it is.
That statement holds true in any scenario…