We continue our Voice of the Customer series with leadership and employee engagement expert Kayla Barrett of Organization Impact. In part three I share how to take the customer experience message to your team of employees.
I was interviewed by Kayla Barrett, President of Organization Impact, for part two of our joint podcast series. I share what businesses can do with the information they receive or gather from customers. You can listen to Part One…
In the first of a 3-part series, I was interviewed by Kayla Barrett of Organization Impact to discuss the business benefits of listening to the voice of your customer to create a strong customer experience. Kayla wanted to understand more…Read more
Customer experience does not start when the prospect clicks through to your website or walks through your door. The experience begins when they first become aware of your ads. I use the word “aware” intentionally. Nothing is experienced until we…Read more
Happy Father’s Day to those of you who are fathers or father figures. Father’s Day is a great time to reflect on transformational customer experience. Doing so may help you take your customer service to a new level.
Tony has been invited to speak to Fortune 1000 leaders at the TDWI Executive Summit in Boston on July 23, 2014. He will present the topic, "Driving Cultural and Operational Change within an Organization by Merging Quantitative and Qualitative Data.”…Read more
Have you ever considered the Power of Gratitude?
Years ago, several of my friends worked for a hotel. They told me that the week before one of their largest annual events, the event planner informed the hotel's management…