Testimonials with Workshop or Keynote Titles
Testimonials and Past Clients
2016 Gulf Shores and Orange Beach Tourism Summit
Customer Experience Tipping Points: Understanding the Critical Moments in Your Customer’s Journey Where Your Relationship is on the Line
"Our destination is in the middle of a strong growth spurt. Change brings challenges in attracting and satisfying the type of customer your business is best equipped to serve. When planning our annual Tourism Summit, I immediately thought of Tony Bodoh. Tony and I had worked together in the past and his Customer Experience Tipping Points presentation could meet our current growing pains and seasonal preparation needs.
I knew Tony’s common sense, multi-industry experience, and immediate easy-to-take-action recommendations would resonate with our very entrepreneurial audience. Tony spent time researching our companies, our positioning and who we attract. He understood the differing needs across lodging, restaurants and attractions.
It was one of our largest turn-outs; attendees left with a few simple avenues to explore to improve their servicing to differentiate their business and to be ready for the main season. They understood they didn’t need to be perfect; rather they needed to concentrate on improving their customer experience where it mattered most to their customer target – and this would occur best by analyzing, listening and hearing what the customer is already saying matters to them. Our industry partners could do this, and now they knew where to focus their efforts! We are considering having Tony return for one of our quarterly meetings for follow-up discussions and to sustain and grow our experience journey!"
~Joanie Flynn, Vice President Marketing, Gulf Shores & Orange Beach Tourism
Consumer Behavior Guest Lecture
Here's What You Can Learn From the Virality of the EpiPen Scandal
"In August 2016 Tony wrote a very intriguing post on LinkedIn about the EpiPen scandal and how it impacted the customer experience for people that depend on the product. That article impressed me so much that I reached out to him to compliment him and found him to be extremely engaging and knowledgeable about the topic of customer experience. I was teaching Consumer Behavior in Fall 2016 and I wanted to have him do a guest lecture.
Well Tony is in a totally different city but thanks to the wonders of technology he agreed to speak to my class via a live webinar. He patiently worked with me to set up this guest lecture amid the cliche technology problems.
Tony's lecture addressed his article and extended into understanding and managing the customer experience. It was really beneficial for my students to hear this talk from an experienced practitioner's point-of-view. He was really gracious in giving his time to my students. As a result of this collaboration, I hope to partner with Tony on some future research/writing projects. He is a real thought leader in understanding the customer experience and I believe he would be excellent in helping marketers enhance their understanding of their customers and ultimately increasing their bottom lines."
~Rosalind Wyatt, PhD, Visiting Assistant Professor
Decision-Making: Closing the Gap between What You Want and What You Achieve
"Your talk is electric. Your acknowledgment to the audience for their energy was a reflection of your energy. POP!! Your voice and words are filled with encouragement to make a decision. Inspiring.
The way you described the myths holding us back from making a decision had me shaking my head –yes – yes - in belief. Somehow, your bringing the myths into the light of day helps let go of them. It is so relevant and applicable to my daily life. Thank you for sharing this. Amazing."
~Raquelle, Sales Leader, Fortune 500 Logistics Company
University of Mary Washington, Women's Leadership Colloquium
The Admiration Equation Workshop
"They are still talking about your workshop and it is a year later."
~Event Planning Committee Member