Case Study: Growing Online Sales Through Social Media
The Chairman of a hotel ownership group was disappointed with the sales of several of his hotels. These hotels primarily served business travelers, tourists and fans of the local professional sports teams. We analyzed their online reputation through sites like TripAdvisor.com and identified several best practices that the hotels could leverage to improve their online ratings and increase bookings through these sites. We also outlined a roadmap to improving the employee engagement and the service levels of the hotels, backed by the metrics to monitor improvements.
Contact us or visit our Services page to see how we can help you.