What's that one amazing 5-star review worth to your company? How many new customers will it win you? Now you can learn the step-by-step process to inspire your customers to write more online reviews and share their amazing 5-star experiences on social media.
In this 4-part video training, Tony shares exactly what you need to know and how to do it. He's studied over 10 million customer comments and consulted for the best customer experience brands while doing this research.
Here's exactly what you'll learn.
Video #1: - Why customer experience disruption is key to success today - How 5-star reviews can benefit every company - 3 Categories of Return on Investment from 5 star experiences
Video #2 - Why 5 star experiences so powerful - Why online reviews matter - Debunking the myth of investing in every touch point on the customer journey
Video #3 - Introducing the Admiration Equation and how it generates 5-star experiences - 5 factors of the Admiration Equation - The power of micro-moments in customer experiences
Video #4 - When you should ask for reviews - 5 steps to inspire customers to write amazing reviews - The "Double Thank You" Case Study
Downloadable workbook included.
NOTE: We allow you to download these files for your ease of use. If you want access to these files for your team, please contact us for bulk purchases and possible discounts. By downloading this product you acknowledge that you understand it is for your use only and not to be shared or distributed in any manner.