Do you know what creates a 5-star experience for your best customers?
We know the formula for success.
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Using the Admiration Equation we help you understand what your customers admire most about your brand.
We discover what moves them to feel awe when they engage with your brand.
We uncover what inspires their deepest gratitude toward you and your team.
Ultimately, we help you understand why they tell others about you.
Then, we help you build the company, culture, products, services and experiences that exceed your customers’ expectations again and again so they keep talking about you.
"Tony Bodoh is amazing. He helped our company uncover valuable information about our clients. The work he performed was PURE GOLD! I highly recommend Tony Bodoh!"
~John Boggs, CEO, LSTW Management LLC
"Tony brings a practical approach to solving tough problems. With his analytical insight he would quickly latch on to the key threads leading to a repeatable solution. I had the joy of working with Tony on a couple of large projects for Voice of the Customer, one at a very large financial services firm, and another at a Hospitality industry leader. I would love to have the opportunity to have him on my team again! I enjoy reading his posts on LinkedIn and his book, 'The Complete Experience: Unlocking the secrets of online reviews that drive customer loyalty.'
~Vijay Sankaran, Partner and Data Scientist, Carte Solutions
"I had the opportunity to work with Tony early on in the evolution of Customer Experience Management. I was working for Clarabridge and Tony was with Gaylord Hotels, pre Marriott acquisition.
Tony was an out-of-the-box thinker who enjoyed solving big problems, many of which related to helping his Gaylord operations and marketing peers improve performance by interpreting the voices of their guests.
At the time, back in 2007/2008, it was difficult to find brands willing to invest in text and sentiment analytics solutions, the only way to scale true customer/guest empathy through understanding.
Tony instantly saw the value and was able to articulate the value of using technology and automation to get closer to their guests. Taking a crawl-walk-run approach, Tony led the design and delivery of quick high-impact wins, demonstrating immediate value.
This demonstration of value ultimately led to a complete redesign of Gaylord's voice-of-the-guest program architecture, and created a new organizational focus on enabling their operations.
Tony led this effort and continues to be a thought leader and enabler in his new role"
~Matt Cohen, Industry Director Hospitality & Retail, Clarabridge