The Complete Experience Consulting

We understand that every business is unique. And creating greater customer loyalty is just as unique. We’ve created a variety of ways we can help you based on your current need and goals. 
How We Can Help You
  • You want to increase revenue and conversion rates
  • You want to reduce your marketing expense while not sacrificing sales
  • You want to improve customer retention and reduce churn
  • You are unsure of where to invest in capital improvements
  • You want an edge in negotiations with outsourced providers 
Why Choose Us
  • We dig deeper and discover insights your internal experts miss in your customer behavior and feedback
  • We connect the dots that link the functions and roles of the business to the problem issues.
  • We facilitate employee behavioral change that positively affects customer buying decisions.

Silver Tier

  • Benchmark against TripAdvisor
  • 3 recommendations for improved TripAdvisor rankings
  • Audit property response strategy to online comments 

Gold Tier

  • Benchmark against TripAdvisor
  • Benchmark against 3 Competitors
  • 5 recommendations for improved TripAdvisor rankings
  • Gap analysis of the property’s marketing & e-commerce to find unmet brand promises
  • Audit property response strategy to online comments
  • Provide list of do’s and don’ts customer responses 

Platinum Tier

  • Benchmark against TripAdvisor
  • Benchmark against 5 Competitors
  • Timeline required to achieve top ten TripAdvisor ranking
  • Comprehensive recommendations for improved TripAdvisor rankings
  • Gap analysis of the property’s marketing & e-commerce to find unmet brand promises
  • Audit property response strategy to online comments
  • Create customized library of customer response templates linked to most common customer comments
  • The Complete Customer Boot Camp (1 day) with operational leaders that provides foundational skills to sustain property initiatives
  • 12-week customer experience toolkit for employees
  • 6-month follow up that includes metrics around online movement 

Help your company become the standard for customer's experiences in your industry. Your first steps begins with this course.
Contact us today.

(C) 2014-2016 Tony Bodoh International, LLC