“Tony and Betsy understand, at the deepest levels, the impact of listening on the success or failure of an organization...Their book is a C-Suite must read.”
— Tracy Hazzard, Innovation Columnist, Inc. Magazine
Take a look inside our new
#1 best selling book!
ProphetAbility is heralded a “masterpiece” and a “must-read” for CEOs and leaders who want to run a successful customer-centric business because it provides critical insights into the human experience that show what works, what doesn’t and why.
Read Tony's new article on LinkedIn to learn:
- What Customer Service Deserts are
- How self-service technology creates Customer Service Deserts
- Why 24% of elderly avoid shopping because of self-service checkouts
- Why low income areas are particularly vulnerable as Customer Service Deserts
- 5 of the fastest growing areas for Customer Service Deserts