“Tony and Betsy understand, at the deepest levels, the impact of listening on the success or failure of an organization...Their book is a C-Suite must read.”
— Tracy Hazzard, Innovation Columnist, Inc. Magazine
Take a look inside our new
#1 best selling book!
ProphetAbility is heralded a “masterpiece” and a “must-read” for CEOs and leaders who want to run a successful customer-centric business because it provides critical insights into the human experience that show what works, what doesn’t and why.
We will navigate your organization to where your customers' money will be.
Here's what some of our clients say
about their experiences:
“TBI masterfully assessed our capabilities, identified our strengths and weaknesses and quickly launched into a 3-5 year plan that has afforded us the coveted position of a best in class voice of the customer program.”
— Director Research and Analysis, Financial Services Company
“Tony is a master at taking complex situations and breaking them down into manageable components that can easily be made actionable and shared. His communication skills at all levels of the organization are effective and impactful.”
— Arthur Keith, General Manager, Gaylord Opryland Resort
“Tony is one of the most forward-thinking people I have ever met. His ideas and philosophies on business and strategy are profound and extremely thought provoking. I can say without a doubt that Tony's successes are directly related to not only his way of approaching an issue or problem, but his drive and determination to find a solution.”
— Chris Spintzyk, Vice President, IT Staffing Operations at Synergy Systems, LLC
We are so proud of our clients who have earned these awards and more:
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More #1 Best Selling Books by Tony
“I have become keenly aware of how online reviews can both positively and negatively impact guest expectations. 'The Complete Experience' provided me with useful tools to better analyze online reviews.”
— Dennis Schnurbusch II, Director of Visitor Services, Toledo Zoo and Aquarium
About the book: The war for consumer dollars is greater than ever before. Customers are demanding more value for their money and in today's marketplace, they are greatly influenced in their buying decisions by online reviews of total strangers. The Complete Experience takes you behind the scenes to discover five secrets of online reviews that drive customer loyalty to your company and brand.
“Entrepreneurs, executives, and anybody with a dream or an idea will benefit greatly from this...easy to use, easy to remember, clear and concise process that includes accountability to follow when we lose sight of our own resources.”
— David Norris, Former Chief Operating Officer, Happy State Bank, Amarillo, Texas
About the book: After the thrill of setting a new goal wears off, one of the most common challenges people have to overcome are the feelings of being stifled or stuck. These frustrating feelings arise when the path to the goal is unclear or the resources to achieve the goal seem out of reach or even non-existent. This frustration can derail a person and cause her to be unable to move forward so it becomes impossible to build the positive momentum she requires to achieve her goal. If you've ever felt stuck, this book is for you.