Our 30-Day CX Challenge transforms you and your team into heroes who deliver 5-star customer experiences that improve your metrics in just 30 days.
Starting at $10,000
(Or use one of our affordable payment plan options)
What we do
- We help you understand what your best customers admire most about your brand
- We discover what moves them to feel awe when they engage with your brand
- We uncover what inspires their deepest gratitude toward you and your team
- Ultimately, we help you understand why they tell others about you
- Then, we train your team to exceed your customers’ expectations again and again so they keep talking about you
Why this matters now
You know your team can deliver excellent customer experiences because you already have some amazing reviews and survey results.
Now, imagine your team delivering 5-star experiences for every customer every time because they understand your vision and they know what experiences your customers are uniquely seeking.
Our data shows that customers who report having 5-star experiences:
- Spend more during the transaction
- Buy more throughout their relationship
- Influence more prospects to buy
You may want to read: 30 Reasons You'll Be Happy You Took the 30-Day CX Challenge
Why most customer experience training programs fail
- Companies hire trainers who don't analyze customer feedback so they don't know what customers actually admire or despise
- Content is generic and not customized to show employees exactly what to listen for in customer conversations to discover the level of experience they are having
- Trainers don't know the five factors that create the company's 5-star customer experience
What makes us different
Through our extensive research we have proven that micro-moment experiences have the power to capture the attention and influence pre-conscious decision-making at critical touch points (we call these CX Tipping Points) in the customer’s journey.
We created the Admiration Equation, which unlocks a brand’s unique chemistry of micro-moment experiences that evoke the desires, stimulate the decisions and provoke the actions you want from your prospects and customers alike.
How we will help
We will conduct a current state customer experience analysis, so that you...
Receive a customized report of your customers' experiences
Understand what causes your customers to enjoy their experiences and rate them as "excellent"
Connect the mindset and actions of your team to the types of experiences customers have
We will help you tune your vision of the ideal customer experience, so that you can...
Clarify what you would love your customers to experience
Receive an analysis of the gaps between your current and ideal customer experiences
Disrupt your competition by being excellent at key CX Tipping Points in your customer journey
We will teach you and your team...
How customers mentally and emotionally process the environment you create and engage in the micro-moments they have with you
Why customers seem to be irrational and unpredictable and how you can more easily guide them
What the CX Tipping Points are in your customer journey and how to apply this new awareness to your customer service
During your team's 30-Day CX Challenge you will...
Enjoy having a weekly live training class with Tony from the comfort of your own office
Access Tony's 15+ years of mastery in the development of excellent customer experiences
Receive answers to your toughest questions during weekly live laser coaching sessions with your team
Discover specific recommendations of how you can apply the 30-Day CX Challenge tools
It gets even better...
Recordings of the training will be provided so your team can refresh their skills
Workbooks and/or worksheets will be available for download so your team can engage