Happy Father’s Day to those of you who are fathers or father figures.
Father’s Day is a great time to reflect on transformational customer experience. Doing so may help you take your customer service to a new level.
Think back to some of those positive transformational moments your father figure guided you through.
Some of these experiences were undoubtedly filled with powerfully positive emotions. Fun times, great celebrations or holiday memories leave an indelible mark that we can return to year after year to relive. They help us when we need to disconnect or distract ourselves from temporary pain or discouragement by reminding us of the good times.
You probably witnessed him engage deeply in a task that was just outside the realm of his ability. In those moments you may have seen him lose track of time and forget the outside world as he struggled to maintain the focus required to hone his skills so he could become more than he ever had been. This modeled for you the reality that growth takes not just an intention, but undivided attention and the expectation of success.
He may have helped you define what was meaningful in your life. After clarifying what mattered, it was easier to discover ways to incorporate activities into your life that helped you feel like you were building a legacy. He showed you that significance is greater than either satisfaction or even success although you can find both of these in a life that is given to build something meaningful.
It is likely he supported in accomplishing a task that you deemed bigger than yourself. He showed you that you are capable of more than even you believe possible. He gave you the power to know that mastering something is more important than dabbling in many things.
Throughout all of this, even though he was not perfect, your father figure was a model of a positive relationship. Your beliefs and habits were formed by the man who was your father figure in so many unknown and inconceivable ways. His guidance and support could even be more powerful in transforming you than the genetic code you were born with.
Sometimes our customers need more than a delightful moment. They may need your help to keep them focused on reaching just beyond the skills they know they have so they can become someone more than they ever have been. You may have to help them shape the meaning of an event in their life so they can embrace it and take on the challenge of living a life of significance rather than just satisfaction. They may want to master something and need you to believe in them, just one more time. In all of this, they are going to need someone who they can rely on and someone they can trust.
The father figure you celebrate today taught you how to serve your customers. Honor him by acting as he did. Happy Father’s Day!
Father’s Day is a great time to reflect on transformational customer experience. Doing so may help you take your customer service to a new level.
Think back to some of those positive transformational moments your father figure guided you through.
Some of these experiences were undoubtedly filled with powerfully positive emotions. Fun times, great celebrations or holiday memories leave an indelible mark that we can return to year after year to relive. They help us when we need to disconnect or distract ourselves from temporary pain or discouragement by reminding us of the good times.
You probably witnessed him engage deeply in a task that was just outside the realm of his ability. In those moments you may have seen him lose track of time and forget the outside world as he struggled to maintain the focus required to hone his skills so he could become more than he ever had been. This modeled for you the reality that growth takes not just an intention, but undivided attention and the expectation of success.
He may have helped you define what was meaningful in your life. After clarifying what mattered, it was easier to discover ways to incorporate activities into your life that helped you feel like you were building a legacy. He showed you that significance is greater than either satisfaction or even success although you can find both of these in a life that is given to build something meaningful.
It is likely he supported in accomplishing a task that you deemed bigger than yourself. He showed you that you are capable of more than even you believe possible. He gave you the power to know that mastering something is more important than dabbling in many things.
Throughout all of this, even though he was not perfect, your father figure was a model of a positive relationship. Your beliefs and habits were formed by the man who was your father figure in so many unknown and inconceivable ways. His guidance and support could even be more powerful in transforming you than the genetic code you were born with.
Sometimes our customers need more than a delightful moment. They may need your help to keep them focused on reaching just beyond the skills they know they have so they can become someone more than they ever have been. You may have to help them shape the meaning of an event in their life so they can embrace it and take on the challenge of living a life of significance rather than just satisfaction. They may want to master something and need you to believe in them, just one more time. In all of this, they are going to need someone who they can rely on and someone they can trust.
The father figure you celebrate today taught you how to serve your customers. Honor him by acting as he did. Happy Father’s Day!