The Customer Within
“The Customer Within” is the most unique and novel approach ever created to understand and improve customer experiences. Participants first learn how to unlock the “customer within” themselves that governs their behaviors. Then they learn to see and work with the “customer within” their customers. This allows participants to make simple changes to bring about transformative effects in their lives and in the lives of their customers. As a result, the organization accelerates its achievement of key customer experience objectives.
Rooted deeply in the sciences of psychology, neuroscience and emotions it offers customer experience executives and managers an immersion into the mind of the first, and most important customer, themselves followed by a deep understanding of their customers.
Key Lessons:
Delivery:
Ideal Participants:
Rooted deeply in the sciences of psychology, neuroscience and emotions it offers customer experience executives and managers an immersion into the mind of the first, and most important customer, themselves followed by a deep understanding of their customers.
Key Lessons:
- The secrets of biology that drive every experience and how to harness these to serve your customers better
- Success keys to mental mastery that allow participants to gain control of their thoughts and emotions
- Experiential practices that will establish a clear connection between principles and action
- Tools to monitor and manage the employee and leadership environments to consistently deliver remarkable customer experiences
- Customer care center tactics that will alleviate stress and improve focus
Delivery:
- 1-day to 3-day live introductory workshops
- 90-day, 180-day or 365-day teleseminar/webinar programs (1 hour per week)
- Dedicated one-on-one or team coaching time for leaders can be included
Ideal Participants:
- C-level leaders who want to exceed their customer experience and sales goals
- Organizational leaders who are responsible for moving key metrics
- “Back office” teams that support the teams who serve the customer
- Customer service teams that deal with high-stress situations and challenging customers several times a week