The Experience Framework System
Companies that create truly remarkable and positively memorable customer environments follow a specific set of behaviors that have been proven to deliver success again and again. These leaders create a clear vision of what they want to accomplish; decide to realize the vision; and then act with unwavering commitment to deliver it. As they do this, they leverage a specific set of mental tools to bridge the gap between their vision and the reality from which they are building.
While consulting for some of the most recognized customer experience brands, TBI codified ten steps companies use to create the framework of their vision of the ideal customer experience and then align the organization toward the accomplishment of that vision. We call it “The Experience Framework System.”
“The Experience Framework System” provides the tools and exercises required to affect organizational change in as little as 90 days. It has been used in start-ups and Fortune 150 companies with tremendous results. Within the first three weeks, participants have identified new revenue streams, unlocked hidden potential and identified a vision that motivates their teams to accomplish greater success.
Key Lessons:
- 10 steps of The Experience Framework System and how to apply them
- A guided process that teams can use to build an organizational vision
- Tools that help leaders and their employees bridge the gap between the vision and current reality
- Practices to overcome fear, doubts and worries that will show up during the process of realizing the vision
- Why being what you envision is required for success
Delivery
- 1-day to 3-day live workshops
- 90-day teleseminar/webinar program (1 hour per week)
Ideal Participants
- C-level leaders who are rethinking their customer experience
- Customer experience leaders who want to lead their industry
- Customer service teams that are involved in the day to day delivery of a visionary experience
Contact us to schedule a workshop or register for our next online program.