Tony Bodoh International

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The Complete Experience:
Unlocking the secrets of online reviews drive customer loyalty

The war for consumer dollars is greater than ever before. Customers are demanding more value for their money and in today's marketplace, they are greatly influenced in their buying decisions by online reviews of total strangers. The Complete Experience takes you behind the scenes to discover five secrets of online reviews that drive customer loyalty to your company and brand.

Order your copy today!

Kayla Barrett

#1 Best Seller Status in 24 hours!

"The Complete Experience" achieves #1 Best Seller in Retailing Industry

Here's what readers are saying about "The Complete Experience"

Understanding what moves the human spirit to action is essential for success in business and life. "The Complete Experience,” by Tony Bodoh and Kayla Barrett, shows how creating a complete experience for each customer is much more than focusing on just his or her satisfaction. This book is a must read for every leader.

Mary Morrissey
Best Selling Author and Founder of Life Mastery Institute

"I have become keenly aware of how online reviews can both positively and negatively impact guest expectations. Tony and Kayla’s book, ‘The Complete Experience: Unlocking the secrets of online reviews that drive customer loyalty’ provided me with useful tools to better analyze online reviews."
Dennis Schnurbusch II
Director of Visitor Services, Toledo Zoo and Aquarium

“If you want to increase your bottom line, improve your customer experience, and have more engaged employees, read ‘The Complete Experience.’ Tony Bodoh and Kayla Barrett are superstars in this arena. In an ever-changing and evolving business environment, Tony and Kayla provide the latest and freshest approach to obtaining customer loyalty."
Dave Austin
Mental Performance Coach and International #1 Best Selling Author

Invite Tony and Kayla to speak to your organization!

The Complete Experience Keynote and Workshop Overview Improve your team's understanding of the value of online reviews and how they can take action to improve the customer experience. 2.22 MB

Additional offerings available:

The Complete Experience Mastermind Coaching

Additional Resources

How Employee Engagement Drives Customer Experience and ROI

Tony Bodoh and Kayla Barrett share the unique way that your employee engagement connects with your customer experience and how that drives ROI.

At 4:41 minutes Tony shares a simple exercise to prove that employee engagement and positive customer…

The Critical Link between your Customer and Employee Experience

Why do some companies seem to rise above the competition and have that “it” factor when their counterparts lag behind? The “it” company has great products or services; they hire “cool” employees and customers simply love them. In fact they often…

Discover YOUR Brand's Unique Customer Experience

Conversations About The Complete Experience - Discover YOUR Brand's Unique Customer Experience

Tony Bodoh and Kayla Barrett discuss what creates uniqueness for a company. Business leaders can learn where they should focus their energy and resources to…

Most Local, Small Businesses Not Ready to Attract New Customers

If you want to attract new customers to your business for free, you need to understand how they think and how they behave. This doesn’t require an advanced degree in market research or brain science.

It just requires a little…

How Customer Experiences Go Viral

Conversations About The Complete Experience - How Customer Experiences Go Viral

Tony Bodoh and Kayla Barrett discuss what causes customer experiences to go viral. They share their perspective of the Wells Fargo scandal and more. Business leaders can learn where…

Why Business Scandals Go Viral

Just when it seems to calm down, another news story breaks. The ‘fake account’ scandal continues to have financial impact on Wells Fargo with checking account openings down 41% and credit card applications down 45% year-over-year in November. Quarterly results…

Your Partner in Success Interviews Kayla and Tony

Listen in as Denise Griffitts interviews Tony Bodoh and Kayla Barrett about their #1 best selling book, "The Complete Experience: Unlocking the secrets of online reviews that drive customer loyalty."

FREE DOWNLOAD

Additional offerings available:

Download "How can leaders can get started developing a Customer Experience focus?"

How Employee Engagement Drives Customer Experience and ROI

The Critical Link between your Customer and Employee Experience

Discover YOUR Brand's Unique Customer Experience

Most Local, Small Businesses Not Ready to Attract New Customers

How Customer Experiences Go Viral

Why Business Scandals Go Viral

Your Partner in Success Interviews Kayla and Tony