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Learn 14 simple ways to generate more sales with your online reviews.

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The Complete Experience:
Unlocking the secrets of online reviews drive customer loyalty
From Amazon.com

From Amazon.com

 

 
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The war for consumer dollars is greater than ever before. Customers are demanding more value for their money and in today's marketplace, they are greatly influenced in their buying decisions by online reviews of total strangers. The Complete Experience takes you behind the scenes to discover five secrets of online reviews that drive customer loyalty to your company and brand.
 
Tony Bodoh

Tony Bodoh

Kayla Barrett

Kayla Barrett



#1 Best Seller Status in 24 hours!
"The Complete Experience" achieves #1 Best Seller in Retailing Industry

"The Complete Experience" achieves #1 Best Seller in Retailing Industry

 
Here's what readers are saying about "The Complete Experience"

Understanding what moves the human spirit to action is essential for success in business and life. "The Complete Experience,” by Tony Bodoh and Kayla Barrett, shows how creating a complete experience for each customer is much more than focusing on just his or her satisfaction. This book is a must read for every leader.
Mary Morrissey
Best Selling Author and Founder of Life Mastery Institute
 


 
"I have become keenly aware of how online reviews can both positively and negatively impact guest expectations.  Tony and Kayla’s book, ‘The Complete Experience: Unlocking the secrets of online reviews that drive customer loyalty’ provided me with useful tools to better analyze online reviews."
Dennis Schnurbusch II
Director of Visitor Services, Toledo Zoo and Aquarium


 

“If you want to increase your bottom line, improve your customer experience, and have more engaged employees, read ‘The Complete Experience.’ Tony Bodoh and Kayla Barrett are superstars in this arena. In an ever-changing and evolving business environment, Tony and Kayla provide the latest and freshest approach to obtaining customer loyalty."
Dave Austin
Mental Performance Coach and International #1 Best Selling Author
 

 
Invite Tony and Kayla to speak to your organization!
 
The Complete Experience Keynote and Workshop Overview Improve your team's understanding of the value of online reviews and how they can take action to improve the customer experience. 2.22 MB
 


 

Additional offerings available:

The Complete Experience Online Course

The Complete Experience Online Course

The Complete Experience Mastermind Coaching

The Complete Experience Mastermind Coaching

The Complete Experience Consulting

The Complete Experience Consulting

 

Additional Resources
 

Download "How can leaders can get started developing a Customer Experience focus?"

In today’s market products themselves are commodities and it is difficult for businesses to distinguish themselves. It is no longer about the transaction but rather the ongoing conversations with your customer that identify their unique needs and desires. Those needs will translate to buying decisions which, if your business understands, can tweak, modify or provide the specific services to them.

How Employee Engagement Drives Customer Experience and ROI


Tony Bodoh and Kayla Barrett share the unique way that your employee engagement connects with your customer experience and how that drives ROI.

At 4:41 minutes Tony shares a simple exercise to prove that employee engagement and positive customer…

Discover YOUR Brand's Unique Customer Experience

Conversations About The Complete Experience - Discover YOUR Brand's Unique Customer Experience



 

Tony Bodoh and Kayla Barrett discuss what creates uniqueness for a company. Business leaders can learn where they should focus their energy and resources to…

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How Customer Experiences Go Viral


Conversations About The Complete Experience - How Customer Experiences Go Viral


 

Tony Bodoh and Kayla Barrett discuss what causes customer experiences to go viral. They share their perspective of the Wells Fargo scandal and more. Business leaders can learn where…

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Why Business Scandals Go Viral


Just when it seems to calm down, another news story breaks. The ‘fake account’ scandal continues to have financial impact on Wells Fargo with checking account openings down 41% and credit card applications down 45% year-over-year in November. Quarterly results…

Read more

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Your Partner in Success Interviews Kayla and Tony


Listen in as Denise Griffitts interviews Tony Bodoh and Kayla Barrett about their #1 best selling book, "The Complete Experience: Unlocking the secrets of online reviews that drive customer loyalty."
 

(C) 2014-2016 Tony Bodoh International, LLC