Transform your team by providing experiences that open their hearts and minds to your customer.
We know how challenging it can be to create transformative customer experiences in startup and Fortune 500 companies.That is why we have designed and offer a variety of coaching programs for executives, business owners and their teams who are creating new, transformative customer experiences.
We offer intense multi-day workshops and easily-paced long-term programs that accelerate your learning in the areas of customer experience analysis, design and implementation. Our programs give you the structure and support you need to excel in every step of execution.
We also have programs that focus on work/life alignment. Past clients have ranged from Customer Experience executives who are struggling with the challenges of changing corporate culture to leaders who were doing well but wanted more freedom in their life while still managing a highly successful CX or VOC department. The work/life programs can also be adapted for the needs of call center agents who work in highly stressful conditions.
Finally, we offer an array of cutting-edge analyst training programs. Analysts can learn how to think about customers' feedback through the lenses of organizational systems, profitability, loyalty, and the psychology of the customer. Each lens provides a perspective that enhances insights, recommendations and innovations.
Here are some of the programs we offer:
CX and The Great Thinkers
Learn what the world’s greatest teachers on human transformation would say about customer experiences and how you can apply their wisdom in your company.
The Experience Framework System
Learn the 10-step process and the key principles that can be used to build transformational customer experiences in any company
The Customer Within
Learn how to influence the hearts, minds, behaviors and experiences of yourself, your employees and your customers
Standing Firm While Your World is Shaking
Learn how to build your resilience and go from surviving to thriving in a rapidly changing business environment
The VOC Analyst Certification
Earn the industry’s first VOC Analyst Certification by studying the key concepts and applying them in your organization
Customer Experience Executive Coaching
Get the support you need through our executive coaching program that is designed specifically to support CX and VOC executives so that they can thrive in both their professional and personal lives
We know how challenging it can be to create transformative customer experiences in startup and Fortune 500 companies.That is why we have designed and offer a variety of coaching programs for executives, business owners and their teams who are creating new, transformative customer experiences.
We offer intense multi-day workshops and easily-paced long-term programs that accelerate your learning in the areas of customer experience analysis, design and implementation. Our programs give you the structure and support you need to excel in every step of execution.
We also have programs that focus on work/life alignment. Past clients have ranged from Customer Experience executives who are struggling with the challenges of changing corporate culture to leaders who were doing well but wanted more freedom in their life while still managing a highly successful CX or VOC department. The work/life programs can also be adapted for the needs of call center agents who work in highly stressful conditions.
Finally, we offer an array of cutting-edge analyst training programs. Analysts can learn how to think about customers' feedback through the lenses of organizational systems, profitability, loyalty, and the psychology of the customer. Each lens provides a perspective that enhances insights, recommendations and innovations.
Here are some of the programs we offer:
CX and The Great Thinkers
Learn what the world’s greatest teachers on human transformation would say about customer experiences and how you can apply their wisdom in your company.
The Experience Framework System
Learn the 10-step process and the key principles that can be used to build transformational customer experiences in any company
The Customer Within
Learn how to influence the hearts, minds, behaviors and experiences of yourself, your employees and your customers
Standing Firm While Your World is Shaking
Learn how to build your resilience and go from surviving to thriving in a rapidly changing business environment
The VOC Analyst Certification
Earn the industry’s first VOC Analyst Certification by studying the key concepts and applying them in your organization
Customer Experience Executive Coaching
Get the support you need through our executive coaching program that is designed specifically to support CX and VOC executives so that they can thrive in both their professional and personal lives